What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
1. Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
3. Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
Following your visit, we will prepare a detailed report outlining our diagnosis, our discussion with you, and your pet's treatment plan. We will keep this information on file for future reference.
Our Pet Care Philosophy
We are pleased to serve pet owners in Williamsburg. We are committed to providing you and your pet with cutting-edge veterinary care and compassion.
We are passionate about preventive care, client education, and providing comprehensive veterinary care to Williamsburg pets.
Pet Owner Resources
Click one of the links below to view or access resources.
- Pet Medical Records Sign-In
- Pet Medical Records Sign-Up
- Financing Options
- New Patient Form
- Surgical Consent Form
What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Do you provide emergency services?
We see current clients as needed on an emergency basis during our regular business hours, when possible.
If your pet is a current client who is experiencing an emergency, call us straight away.
We will let you know if we have room in our schedule, or direct you to an emergency hospital nearby.
What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
Please note: Clients will be charged an exam fee of $68.25 for missed or late cancellation appointments.
What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs.
- Where can I purchase my pet's prescription and food?
Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.